Privacy Statement

Last Update February 2011

 

Introduction
Field Diagnostic Services, Inc. (FDSI) is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites By accessing our websites, you are consenting to the information collection and use practices described in this privacy statement.

 

Our collection of information

The personal information we collect may include:

         contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address;

         financial information (including credit card or account information);

         information such as your nationality and country of residence;

         information used to customize and facilitate your use of our websites, including login and technical information;

         inquiries about and orders for our products and services;

         information that assists us in identifying the products and services that best meet your requirements;

         event registration information; and

         feedback from you about our websites and our products and services generally.

You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.

We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within FDSI sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site.

Our use of information


Services and transactions

We use your personal information to deliver services or carry out transactions you have requested, such as providing information on FDSIs products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so forth. In order to offer you a more consistent experience in your interactions with FDSI, information collected by our websites may be combined with information we collect by other means.

Website improvement

We may use your personal information to improve our websites and related FDSI products or services, or to make our websites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our websites to your particular preference or interests.

Communications

We may use your personal information gathered via our websites to inform you of products or services available from FDSI.

Our use of cookies and web beacons
Cookies are small files that websites save to your hard disk or to your browser's memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyze visitors' use of our sites, to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of FDSI's websites or other websites that you visit

Disclosure of your personal information
Except as described below, personal information you provide to FDSI through our websites will not be shared outside of FDSI and its affiliates without your permission.

Disclosure to service providers

FDSI contracts with other companies to provide services on our behalf, such as processing transactions. We provide these companies with only those elements of your personal information they need to deliver those services.

 

Disclosure to distributors

In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request.

 

Disclosure in connection with transactions

In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

Disclosures in connection with acquisitions or divestitures

Circumstances may arise where for strategic or other business reasons FDSI decides to sell, buy, merge or otherwise reorganize businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is FDSI's practice to seek appropriate protection for information in these types of transactions.

Disclosure for other reasons

We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.

Security
FDSI is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. FDSI stores your password using a one-way hash to increase security and protect the privacy of your password. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.

Reviewing your personal information
In some cases, you can review and correct personal information provided through our websites. In all cases, you can make a request to review and correct your personal information collected via our websites or ask FDSI to stop using it. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.

Children's information
FDSI does not knowingly collect information from children and does not target or direct its websites to children.

Links to other sites
Our websites may contain links to other sites such as FDSI distributors and sales affiliates, professional and government organizations, and publications. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

Enforcement of this privacy statement
If you have questions regarding this statement or our handling of your personal information, please
Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.

Consent

By using FDSIs website, you consent to this privacy policy.


Changes to this privacy statement
FDSI may occasionally update this privacy statement. When we do, we will revise the "last updated" date at the top of the privacy statement.